Terms of Service

Last updated: April 5, 2026

1. Acceptance of Terms

By accessing or using Virile.ai ("Platform," "we," "us," or "our"), you agree to be bound by these Terms of Service, our Privacy Policy, our Notice of Privacy Practices, and our Informed Consent for Telehealth Services. If you do not agree, please do not use our services.

2. About Virile.ai

Virile.ai is a technology platform that facilitates connections between patients and independently licensed healthcare providers for men's health telehealth services. Virile.ai is not a medical provider, pharmacy, or health plan. We are a technology and administrative services company.

Medical care is provided through our affiliated provider networks, including OpenLoop Health and CareValidate (both pending formal approval), which maintain networks of independently licensed, board-certified physicians.

3. Medical Disclaimer

4. Eligibility

To use our services, you must:

• Be at least 18 years of age
• Be a resident of the United States
• Reside in a state where our affiliated providers are licensed to practice
• Provide truthful, accurate, and complete health information
• Not use our services on behalf of another person

5. Telehealth Services

Physician consultations on Virile.ai are provided by independently licensed healthcare providers through our affiliated provider networks. Key points:

• All treatment decisions are made solely by licensed physicians
• Physicians may decline to prescribe if treatment is not appropriate for you
• A physician-patient relationship is established between you and your treating provider, not between you and Virile.ai
• You are encouraged to share information about treatments received through our platform with your primary care physician

6. Compounded Medications

7. Pharmacy Partners

Prescriptions are fulfilled by state-licensed compounding and retail pharmacies within the United States. All pharmacy partners maintain required state and federal licenses and operate in compliance with applicable pharmacy regulations.

8. Subscriptions and Billing

• Subscriptions are billed monthly unless cancelled
• You will not be charged until a physician approves your treatment plan
• You may cancel at any time with no cancellation fee
• For full refund details, see our Refund & Cancellation Policy
• Payment is processed securely by Stripe; we do not store credit card numbers

9. Privacy and HIPAA

Your use of our services is governed by our Privacy Policy and Notice of Privacy Practices, which describe how we handle your Protected Health Information in compliance with HIPAA, the HITECH Act, and applicable state privacy laws. For California residents, see our California Privacy Statement.

10. Intellectual Property

All content on the Virile.ai platform — including text, graphics, logos, software, and design — is owned by Virile.ai or its licensors and is protected by copyright, trademark, and other intellectual property laws.

11. Prohibited Uses

• Provide false or misleading health information
• Use the platform to obtain medications for anyone other than yourself
• Attempt to circumvent medical screening or safety protocols
• Resell or redistribute medications obtained through our platform
• Use automated systems to access our platform
• Interfere with the security or operation of our platform

12. Limitation of Liability

To the maximum extent permitted by law, Virile.ai's aggregate liability for any claim arising from or related to your use of our services shall not exceed the total amount paid by you in the six (6) months preceding the claim. This limitation does not apply to liability arising from gross negligence, willful misconduct, or fraud.

Virile.ai is not liable for the medical decisions, diagnoses, or treatments provided by independently licensed physicians. Medical malpractice claims should be directed to the treating provider and their affiliated medical group.

13. Indemnification

You agree to indemnify and hold harmless Virile.ai, its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from your use of the platform, your violation of these Terms, or your provision of inaccurate health information.

14. Dispute Resolution

Any disputes arising from these Terms or your use of our services will be resolved through binding arbitration under the rules of the American Arbitration Association, except that either party may seek injunctive relief in court. Class action lawsuits and class-wide arbitrations are not permitted.

15. Governing Law

These Terms are governed by the laws of the State of Delaware, without regard to conflict of law principles.

16. Changes to Terms

We may update these Terms from time to time. We will notify you of material changes by email and by posting an updated version on this page. Continued use of our services after changes constitutes acceptance of the updated Terms.

17. Contact

Questions about these Terms?

• Email: support@virile.ai