Patient Bill of Rights
Effective Date: April 5, 2026
At Virile.ai, every patient deserves dignity, respect, and transparency. This outlines the standards of care and service you can expect.
Right to Quality Care
You have the right to receive care from licensed, board-certified physicians who exercise independent medical judgment. Treatment decisions are based on your health needs — never on sales targets. Your provider may decline to prescribe if treatment is not appropriate.
Right to Informed Consent
You have the right to receive clear information about your diagnosis, proposed treatment, potential risks and benefits, alternatives, and expected outcomes before treatment begins. See our Medical Consent.
Right to Privacy and Confidentiality
Your personal health information is kept confidential under HIPAA and applicable state laws. We will never sell your health data. See our Notice of Privacy Practices.
Right to Refuse Treatment
You may refuse any proposed treatment or medication at any time, without penalty. You may also discontinue treatment at any time.
Right to Access Your Records
You may inspect, obtain copies of, and request amendments to your health records. Requests are fulfilled within 30 days.
Right to Respectful Communication
You have the right to be treated with courtesy, respect, and dignity by all staff and providers.
Right to Transparent Pricing
You have the right to know costs before treatment begins. No hidden fees. See our Refund & Cancellation Policy.
Right to Medication Safety Information
You have the right to know the name, purpose, dosage, side effects, and interactions of any medication prescribed. You have the right to know whether a medication is FDA-approved or compounded.
Right to a Second Opinion
You may seek a second opinion from another healthcare provider at any time. We encourage involving your primary care physician.
Right to Voice Complaints
You may file a complaint about your care without fear of retaliation — to our support team, Privacy Officer, or the U.S. Department of Health and Human Services.
Right to Non-Discrimination
You have the right to receive care without discrimination based on race, color, national origin, age, disability, sex, sexual orientation, gender identity, religion, or ability to pay.
Your Responsibilities
- Provide accurate and complete health information
- Ask questions when you don't understand something
- Follow your agreed-upon treatment plan
- Inform your provider of any changes to your health or medications
- Treat staff and providers with the same respect you expect
- Inform your primary care physician about treatments received through Virile.ai
Contact
- Email: support@virile.ai
You may also contact HHS Office for Civil Rights at hhs.gov/ocr/complaints or (800) 368-1019.